Dear Customer, we are currently closed for the Christmas holiday from 23rd December, 2022 to open again on January 6, 2023. Orders placed while we are closed will be attending to when we open in the New Year.​​​​​​​​ ​​​​​​​​ Warm wishes to you and your loved ones.

Refunds & Exchanges

Refunds & Exchanges

We do not offer refunds or exchanges for any items. All sales are final.

Q: Do you offer Refunds or Exchange?

A: Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items. 

Q: When is an exchange applicable?

A: If an unused damaged product is reported within 24hrs, the item(s) will be picked up. After investigation, you may receive an exchange with the same product, or a coupon, for the purchase price of the product.

Q: How do I change or cancel my order to get a refund?

A: In an effort to deliver your products in good time, we start processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified. 

Q: My Item(s) arrived damaged, what should I do?

A: Please contact us immediately at sales@mynbskincare.com.  

Q: I typed in the wrong address and need to change it

A: Please contact us immediately sales@mynbskincare.com. However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.