Refunds & Exchanges

We do not offer refunds or exchanges for any items. All sales are final.

Q: Do you offer Refunds or Exchange?

A: Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items.

Q: When is an exchange applicable?

A: If an unused damaged product is reported within 24hrs, the item(s) will be picked up. After investigation, you may receive an exchange with the same product, or a coupon, for the purchase price of the product.

Q: How do I change or cancel my order to get a refund?

A: In an effort to deliver your products in good time, we start processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified.

Q: My Item(s) arrived damaged, what should I do?

A: Please contact us immediately at sales@mynbskincare.com.

Q: I typed in the wrong address and need to change it

A: Please contact us immediately sales@mynbskincare.com. However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.